FAQs

Can I get a catalog?

At this time, we do not have a catalog available.

 

Do I have to register for an account to place an order?

No. We do not require customers to register for an account to place an online order.

 

How do I register for an account?

To register for an account, you will need to have a valid email address and choose a password. To begin, click here.

 

Why should I register for an online account?

Registering for an account provides many benefits. Upon registration you are enabled to; check out faster, review your past order history, save frequently used address information and save items to a wish list.

 

What if my account information changes?

If your account information changes; you can simply sign in and edit your information. This includes the ability to change your sign in email and password. To sign into your account, click here.

 

How do I place an order?

You can place an order either by contacting customer service or by placing an order online. To contact customer service, click here. To learn more about placing an online order, click here.

 

What does it mean if my size is not available online?

If your size is not available within the size drop down selection, then this size is unavailable for online purchase at this time. If you have particular question about one of our one of our customer service agents would be happy to assist you. To contact customer service, click here.

 

I'm having problems placing an order. What can I do?

We recommend that you first check to make sure all of your billing information is the same as it appears on your credit card statement. If you continue to experience problems placing an order, please contact our customer service. One of our customer service agents will be happy to provide assistance.
To contact customer service, click here.

 

I can't find an item I am looking for. What should I do?

Online you can search either by style number or keyword. Simply type the term you are looking for into the search box located on the top right-hand corner of your screen. If you continue to have difficulties finding a particular item, please contact customer service for assistance, click here.

 

How do I determine the shipping charges on my order?

To view our shipping and delivery information, click here.

 

How can I make sure my order went through?

Once you successfully place an order, you will view a receipt page. On this page will be your order confirmation number. If you do not see a receipt page after submitting your order, your order has not been placed. A copy of your receipt will also be emailed to the email address that you specified on your order. You will receive this email typically between 1-6 hours after placing your order.

 

What forms of payment can I use?

We accept Visa, MasterCard, American Express, Google Pay, Apple Pay and PayPal.

 

Is there sales tax applied on my order?

We apply sales tax to all orders shipping to addresses within California.

 

How will I know that my order has shipped?

As soon as your order ships, we will send an email confirming the shipment. This email will provide you the tracking information for your package. If you have any questions regarding your order, please contact customer service, click here.

 

How long does delivery take?

The delivery time depends on the shipping service you choose. To learn more about our shipping and delivery services, click here.

 

Will I get a receipt when I order?

Yes. As soon as your order is placed, you will view a receipt page with your order confirmation number. A copy of your receipt will also be emailed to the email address that you specified on your order. You will receive this email typically between 1-6 hours after placing your order. A paper copy of your receipt will be placed within your package as well.

 

How do I return something I ordered?

To read our instructions on how to return an item, click here.

 

How will I know when Brandblack has received my return package?

As soon as we receive your return package, we will send you an email notification. Please note that this email will be sent to the email address you provided on your original order.

 

How do I subscribe/unsubscribe to Brandblack emails?

To subscribe, simply click the subscribe link on the bottom of our website.

Each one of our emails comes with the option to unsubscribe at any time. To unsubscribe, click the unsubscribe link found at the bottom of the email. If you have an online account, you may also unsubscribe by signing into your account and editing your email preferences.

 

Do you ship internationally?

Not at this time, but soon.

 

Do you ship to APO/FPO?

No. At this time we do not offer shipping to APO/FPO.

 

Do you ship to PO boxes?

No. Our shipping provider does not allow packages to be delivered to PO boxes.